USP(USP)

Content and brand

Content and brand

A USP is a characteristic that demonstrably sets you apart from alternatives and delivers something to the customer.

'Quality', 'personal' and 'no-nonsense' are not USPs: everyone claims them and nobody proves them. A real USP can be backed by a number, a guarantee, a method or a specialism others lack.

Test your USP by reversing it. Would a competitor claim the opposite? If not, it isn't a differentiator but an assumption.

Related terms

All terms