DMAIC(DMAIC)
Strategy and planning
Strategy and planning
DMAIC is the standard improvement cycle: Define, Measure, Analyze, Improve, Control — scope the problem, measure, find causes, improve and sustain.
The last step is the one most often skipped. Without Control an improvement decays within a few months.
The model works as well for a conversion problem as for a production process: define sharply, measure first, only then invent solutions.
Related terms
- LeanLean is a way of working centred on customer value and removing everything that doesn't contribute to it: waiting, rework, overproduction.
- Six SigmaSix Sigma is a method for reducing variation and defects in processes using data and statistics, aiming for predictable quality.
- KPIA KPI is a number you steer on because it links directly to a goal, such as qualified enquiries per month or cost per customer.